Contact Us at PinPets
Contact Us for helpful support for you and your pet.
Contact PinPets for product questions, order assistance, tracking guidance or help with returns. Tell us what you need and include the details that will help our customer care team understand your request clearly.
Clear guidance from browsing through after-order support.
Customer care
For product, order and general store questions, send a clear message to our support inbox.
Track an order
Use the email and tracking details linked to your order to check its latest delivery status.
Returns and refunds
Review the current policy before contacting us so you know which details may be required.
How we can help
Contact Us with the right information
A complete first message helps us understand the issue and reduces unnecessary back-and-forth. Choose the topic closest to your request and share any relevant order or product details.
Product questions
Contact us before ordering if you need help interpreting product information, available variations or the intended everyday use of an accessory. Include the product name or page link so the correct item can be reviewed.
Order assistance
If you have already ordered, include the order number and the email address used at checkout. Explain what you need help with without sharing payment-card numbers or other sensitive financial information.
Shipping and tracking
For a tracking question, provide the order number and tracking code when available. Tracking events can take time to appear after dispatch, so check the tracking page and order emails before sending a request.
Returns or damaged items
Review the return policy and contact PinPets promptly with the order number, product name and a clear description of the concern. When relevant, photographs may help the team understand a damaged or incorrect item.
Before you email
Three details that help us respond clearly
Keep your message concise, but include enough context for the customer care team to identify the order, item or page involved.
- Your order number
Include it for any after-purchase request. - The checkout email
Use the address connected with the order. - A clear description
Add product names, links, tracking details or useful photos.
Common questions
Quick answers before you contact us
These answers cover the most common reasons customers visit the PinPets contact page.
Where can I check my order status?
Visit the Track Your Order page and use the tracking information supplied with your purchase. If the status is unclear, contact customer care with your order number and tracking code.
Can you help me choose a product variation?
Yes. Email the product link, the variation you are considering and any relevant sizing or use information shown on the product page. We can help clarify the listed options, although the final selection remains the customer’s decision.
What should I send for a return question?
Start by reading the current Returns and Refunds Policy. Then provide your order number, item name, reason for the request and any useful photos. Eligibility is reviewed under the policy that applies to the order.
Do you serve customers across the United States?
PinPets is designed for customers in the United States. Product availability and delivery details shown during shopping and checkout should be reviewed before completing an order.
Can I include payment information in an email?
Do not send full payment-card numbers, account passwords or other highly sensitive information. For ordinary order assistance, the order number and checkout email are normally the useful identifiers.
Still need help?
Contact PinPets customer care with a clear description of your question. You can also continue shopping or review the store policies from the footer on every page.